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A leading Singapore-based Health insurance provider, envisioning provision of Health insurance to its customers through digital channel, needed solution to do paperless Health Insurance product sales and services.
Client understood that to leverage the changing tides of the market, it needed to structure its future growth strategy to ensure strategic competence. Client wished to assess the market scenario and build a strategy over a 10 year horizon. It also needed help in implementing strategic initiatives and restructuring existing business processes in compliance with the strategy to ensure it leveraged IT as a key enabler
What we did:
- Implementation of more than 250 API services for seamless data flow among the systems
- Successfully implemented 3 Lines of Business (Health, Life & Accidents) constituting 16 different product variants and 57 Unique products in under 1 year
- Assisted the client by helping develop its strategic digital vision and articulating its vision statement
- Agile methodology used to deliver the project in a very short span of time given the small time to market for the client
- Integrated the CORE app with relevant in-house systems, 3rd party systems and external services
- Assessed existing customer journeys and help them design a seamless portal with Personalized user experience for different products.
Highlights:
- Substantial increase in auto claim adjudication.
- Seamless platform driven transactions ensured speed and efficiency.
- 20% faster go-to-market and business component release cycle
- Consolidated Policy view
- Fully Integrated system
- Omni Channel presence
- Fraud & Waste Abuse redesigned logic with 250 rules .